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FAQs

Can Cinnamon e-Gift Certificates be redeemed for cash?

Cinnamon e-Gift Certificates cannot be redeemed for cash

Does Cinnamon e-Gift Certificates have an expiration date?

Yes. The validity period is mentioned on every e-Gift Certificate.

How are Cinnamon e-Gift Certificates delivered?

Cinnamon e-Gift Certificates are emailed directly to the recipient’s email address, which is entered by the sender at the point of purchase.

Who do we contact for e-Gift Certificate related enquiries, and what are the office hours for the e-Certificate Help Center?

Email: salesi@cinnamonhotels.com Phone: +94 71 7464 831 Office Hours: 9am to 5pm (Monday – Friday)

Is it necessary to provide the e-Gift Certificate PDF when making a reservation and redeeming the voucher?

Yes, it is necessary to provide the e-Gift Certificate PDF during both the reservation and redemption processes.

Can e-gift vouchers be partially redeemed?

Yes, the e-gift vouchers can be partially redeemed.

How can I purchase a Cinnamon e-Gift Certificate?

All Cinnamon e-Gift Certificates can be purchased online using Visa or MasterCard.

Should the full value of the Cinnamon e-Gift Certificate be redeemed at once?

If the e-Gift Certificate is stay-based, it can be used only on a single transaction and only redeemed once. Value based e-Gift Certificate can be redeemed on multiple occasions, until the credit is exhausted or the validity period is reached.

What currency are Cinnamon e-Gift Certificates available in?

Cinnamon e-Gift Certificates are available in LKR.

What do I do if I lose my Cinnamon e-Gift Card?

Not to worry, just contact our representative via salesi@cinnamonhotels.com or +94 71 7464 831 and we will re-issue you one.

What is the difference between stay-based and value-based Cinnamon e-Gift Certificate?

Stay-based Cinnamon e-Gift Certificates can be used for accommodation while value-based Cinnamon e-Gift Certificates can be used for food and beverages at our Colombo restaurants and bars. Value-based e-Gift Certificates can also be partially redeemed.
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